WHERE DO YOU SHIP?
We ship to any US Street Address. Sorry, but we do not ship outside the USA.
HOW LONG DOES IT TAKE TO SHIP?
We ship almost all correct web orders the SAME business day as received
CAN I PICK UP MY ORDER?
Due to our extremely strict zoning laws, we do not allow pick ups or visits of any kind.
CAN I GIVE YOU MY PARTS TO FIT?
I am sorry but we do not work on customer supplied parts.
ARE YOUR BLANKS AND BODIES READY TO USE??
Yes... All the wood we use is kiln dried to 4% - 6% moisture from the sawmill. The bodies will have to be sanded, sealed/filled, etc and then finish can be applied
DO YOU OFFER CUSTOM WORK?
W do offer CUSTOM WORK. Please contact us for all your custom work needs. Please note the following:
1. We can make custom BODIES only. I am sorry we do not offer ANY custom necks or anything other than custom bodies. We do not offer ANY finishing services. Unfinished bodies only.
2. We can make any one of the bodies we sell with any of the pickup combinations we sell.
3. If you want a shape that we do not currently offer, we will need a CAD drawing. If you do not have a CAD drawing, there will be an additional charge for us to produce one. The same is true for any other shape we do not have (non-standard pickup cavities, neck cavities, control cavities, etc).
4. The woods we have available are Basswood, Alder, Ash, and African Mahogany only.
5. WE CAN MAKE ANY OF OUR BODIES IN LEFT HAND. Contact us for details.
CUSTOM WORK TEMPLATE - Just fill in the blanks and "Cut and Paste" this into an email and send to Sales@Supra-Tone.com (Please do not send it via any other way other than email directly to us at Sales@Supra-Tone.com)
Body Wood – (From lightest to heaviest: Basswood, Alder, Mahogany, Ash)
Body shape -
Veneer – (None, Flame, Quilted, Poplar Burl, Ash Burl, Barn Wood, Spalted, We do not do “Tops”)
Neck pocket – (2-3/16” wide square heel is standard)
Pickup Configuration –
Tremolo Route –
I am sorry but we do not drill Bridge mounting holes – (bridge holes should be drilled after the neck is mounted to assure proper location)
Edge Round Over – (None, 1/8” Radius)
Control Cavity –
Belly Cut – (Yes or No, not available with Half Hollow)
Forearm Contour – (Yes or No, not available with Half Hollow)
Half Hollow – (Yes or No)
Input Jack – (7/8” diameter edge mount is standard)
Any other cavities or routes -
NO finish (We don’t apply any finish)
Flat top (we do not make carved tops)
If not SPECIFICALLY listed it is not included. Please go over this carefully to ensure you get exactly what you want. If it is not specifically listed it will not be included. If any questions should arise about the configuration we will refer solely to this checklist (and not any other communication) so it is extremely important that THIS checklist includes everything you want! I am sorry but we do not drill any volume/tone/switch holes.
HOW ARE RETURNS HANDLED?
We do accept returns within 7 days of your receipt of the product. Please contact us for a Return Authorization number (RA number) Please write this number on the OUTSIDE of the box in magic marker. Please understand that because we cannot sell a returned product as "new" we must charge a 15% restock fee and that the product must be returned in the same condition as received. Do not make a purchase unless you understand and agree to these return terms. By publishing these terms we can ensure that, should a return become necessary, each party understands the exact procedure and there will be no surprises.
WHAT FINISH IS ON THE GUITAR OR BASS BODIES?
Our bodies (unless otherwise stated) come unfinished. They are fully shaped and contoured. We generally fill any voids, checks, knots, etc. in the wood or veneer with resin for you.
HOW DO I FINISH MY BODY?
You can finish your body in any way you wish! It can be as easy as wiping on your favorite oil up to professionally applied, UV cured polymer finishes. We suggest grain filler (if required), and finish sanding to at least 220 grit, but really, it is up to you and what look you are going for!
WHAT ABOUT NECK FITMENT?
We route the neck pockets to factory specs (where applicable). For most Fender® types this is 2-3/16" wide and 5/8" deep with the correct radius in the back. For Tele® types the pocket is 2.190" + - .007" wide, 5/8" deep but with NO Radius in the back. Please check YOUR necks dimensions carefully before you order. Some imported necks vary WIDELY. Please note, temperature, humidity and other factors can cause minor changes in dimension so some minor fitting may be required.
CAN I FIT A TL TYPE NECK IN A ST POCKET OR VICE VERSA?
Generally speaking you CAN fit a ST type neck into a TL type pocket. There will be small gaps in the corners (which will be covered if you are using a 22 fret neck that "hangs over" the heel of the neck) but it will fit and intonate correctly. A Tele® type neck will NOT intonate correctly in a Strat® type pocket unless modifications are done.
TELL ME ABOUT THE VENEERS YOU USE.
We use a wide variety of veneers on our bodies, we try to picture them accurately. Our veneers are industry standard 1/42" thick, glued to the body under vacuum with glues that are specifically formulated for vacuum veneering. Like the bodies, we do not apply any finish on the veneer. Some veneers, depending on species, will require more (or less) filling and/or sanding. Some have knots, voids, etc...
We discount for quantity only. If you purchase 10 or more bodies and/or blanks at one time we offer a 10% on the merchandise total. Just contact us after you place your order and we will refund 10% of the merchandise total to your account within ONE business day. I am sorry we do not offer any other types of discount.